Staff members (especially Darcy) have been exceptional at resolving difficult issues, especially about prescriptions that have been difficult to manage. They have worked me through the best places to get best costs. They have resolved disputes with the Prescription Handler. They have put us in touch with the best medical plan for my wife who has many challenges with regards to doctors and treatments. Again my thanks to their efforts.
Yes, you are always available for questions and…..answers.
A Beacon rep always is there to answer my questions.
Beacon Representatives are great! First of all when you call a live person answers the phone; they are good listeners, polite, well informed and if they need more information they contact the responsible Health Providers and return a call to you with good information resolving any problems or explanation. Thank You.
To Whom It May Concern, Anyone that we have dealt with from Beacon has always been very pleasant, helpful & has handled our cases in a timely manner! We have the utmost respect for the MembersofBeacon.They are always very kind, caring, friendly & always willing to listen & take the time to help! They always get back to you in a timely manner with a positive answer! It is nice to do business with people that truly care! Thank you for your professionalism.
YES!!! I do.
In addition to the above questions… add … Do you LOVE not hearing an automated answering system when you call with a question/problem? Friends say “you can get less expensive insurance” yes, but I say “Can I get the personalized service and timely response/resolution to my questions when I call?
Love the service. Jamie F. is the best
It’s so great to be able to talk to a real person in “real time” if we have a concern or question about our insurance, no matter who we speak to, everyone on staff is knowledgeable and super friendly. Going with Beacon was the best decision ever!
I do love Beacon. Each time I spy the Beacon magnet on my refrigerator. I say those words. Each time there is an insurance change Beacon explains it fully. I leave the meeting smiling. I have understood. All questions are answered thoroughly and respectfully. Thank you, Paula. I love Beacon.
I’ve been with Beacon for 21 years and every time I had a problem with my medical insurance it was resolved quickly. My wife also is insured with The Company and received the same. Great people to have on your side.